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What can I do if I don't receive my multi-factor authentication code?For your security, State regulators require that players complete multi factor authentication for their device once every 15 days. Upon logging in, we will send you a 6 digit code via a text message to verify. &nbsp;If you do not receive it try these steps:1.&nbsp; &nbsp;&nbsp;If you do not receive the code within a minute, click the "send again" button2.&nbsp; &nbsp;&nbsp;Click the "update" button, verify your dob and last 4 of your SSN, then re-enter your personal mobile phone number.After taking these steps if you still aren't receiving the code, please reach out to our support team directly. What happens if I withdraw my funds after opting into a bonus?Withdrawing funds while opted into and playing through a promotion does constitute opting out. By opting out you are forfeiting the promotion and any bonus funds awarded through that promotion.&nbsp;Any open bets that use Bonus funds will be immediately graded as a loss, due to the stake no longer being available for those bets.&nbsp;Any bonus funds forfeit in this way are not recoverable and do not convert into real cash.&nbsp; Which documents can I use for verification?Government issued photo identification:•&nbsp; &nbsp;&nbsp;The front and back of any state issued Drivers license which features your picture, full name, date of birth, address, and expiration date.•&nbsp; &nbsp;&nbsp;The front and back of any state issued non drivers identification card which features your picture, full name, date of birth, address, and expiration date.•&nbsp; &nbsp;&nbsp;A picture of the details page of your passport, featuring your picture, full name, date of birth, address, and expiration date.Proof of residence:•&nbsp; &nbsp;&nbsp;Any utility bill which features your full name, current address, the companies logo and is posted within the last 3 months.•&nbsp; &nbsp;&nbsp;A bank statement which features your full name, current address, the bank or financial institutions logo, and is posted within the last 3 months.&nbsp;•&nbsp; &nbsp;&nbsp;Any medical bill which features your full name, current address, the companies logo, and is posted within the last 3 months.&nbsp;•&nbsp; &nbsp;&nbsp;Any proof of auto insurance which features your full name, current address, the companies logo, and was issued within the last 3 months.&nbsp;Social Security Verification:•&nbsp; &nbsp;&nbsp;A signed copy of the front and back of your social security card.•&nbsp; &nbsp;&nbsp;A W9 Tax form which shows your name and SSN number and is signed (no digital signatures allowed).&nbsp;For all ID and Social security documents please be sure to send a picture of the original document. For address documents you may download the pdf. copy of a statement from your provider or take a picture of the physical statement. Scans and screenshots may not be used for verification documents.&nbsp; Why do you ask for my documents?Tipico complies with all New Jersey gaming regulations, thus we are required to verify the identity of all players on our platform. When we can not do this through our identity verification providers, we are required to ask that you provide documents such as a drivers license, social security card, or proof of residence in order to confirm your identity. Please note that this is standard among licensed New Jersey online casinos and sports betting sites.&nbsp; What can I do about geolocation issues on the mobile app?We use geolocation services to perform a location check every time you log in. If you find that your device is having some trouble locating you make sure to check that:1.&nbsp; &nbsp;&nbsp;Your mobile device is using the most recent version of its operating system.2.&nbsp; &nbsp;&nbsp;You are using the most recent version of the Tipico app.3.&nbsp; &nbsp;&nbsp;You have allowed location services on your mobile device.&nbsp;4.&nbsp; &nbsp;&nbsp;You are connected to a wi-fi network (This is optional, but it should be noted that wifi will allow for the most accurate geolocation).&nbsp; How can I contact support?If you're still having trouble resolving any issued experienced using Tipico's products and services, please contact our customer support team, and they will happily check on this for you. Make sure to make note of any error codes or messages you received. If you can, take a screen shot of this or the steps you took, and have them available in case support requests these. You can contact support via:1.&nbsp; &nbsp;&nbsp;Email - Send an email To help@tipico.us or click the "Send an e-mail" button. 24 hours a day, 7 days a week (1-2 day response time).&nbsp;2.&nbsp; &nbsp;&nbsp;Live chat - Click the live chat button. Open 7 days a week from 9am EST to 2am EST.&nbsp;3.&nbsp; &nbsp;&nbsp;Phone &nbsp;- Call (551) 303-2740. Open 7 days a week from 9am EST to 9pm EST

POPULAR QUESTIONS

What is a moneyline bet?Betting the moneyline is one of the easiest ways to wager. When you bet the moneyline you just need to choose a team, or player that is going to win. It's that simple! &nbsp; What is a same game parlay?A same game parlay lets you take different bets in the same game, and parlay them together for a more exciting wager. Just like normal parlays, you'll have some added risk, and a chance to win more by combining the wagers.&nbsp;To find events where you can use the same game parlay feature just look for the SGP logo What is a futures bet?A futures bet is a wager on an outcome that will not be decided until weeks or months into the future. These bets are typically for results that occur at the end of a season, for example:•&nbsp; &nbsp;&nbsp;Superbowl Winner&nbsp;•&nbsp; &nbsp;&nbsp;Division winner&nbsp;•&nbsp; &nbsp;&nbsp;NBA finals winner&nbsp;•&nbsp; &nbsp;&nbsp;League MVP•&nbsp; &nbsp;&nbsp;NBA eastern conference winner&nbsp;•&nbsp; &nbsp;&nbsp;etc...These bets can be found right on the league page. Just press the futures tab at the top of the screen to see which bets are available!&nbsp; What is a Partial Cash out?Here at Tipico you have the option to Partially cashout a bet. This will let you collect some of the winnings from a wager thats currently in play, while still leaving some of your original stake so the bet doesn't end.&nbsp;Similar to normal cashouts, a partial cashout is not always available. You will see the option in your mybets section when it is.&nbsp;Please note: When you partially cash your wager out there will be a new bet payout amount in the event that the wager wins. You will see this on the partial cashout screen and the my bets section of your account.&nbsp;To partially cashout a bet just follow these steps:1.&nbsp; &nbsp;&nbsp;Press the mybets button on the bottom banner of the app.&nbsp;2.&nbsp; &nbsp;&nbsp;Look for the wager you wish to partially cashout.&nbsp;3.&nbsp; &nbsp;&nbsp;Press the partial cashout icon on the right side of the full cashout button&nbsp;4.&nbsp; &nbsp;&nbsp;Use the slider on the partial cashout window to select how much of your bet you would like to cash out.&nbsp;5.&nbsp; &nbsp;&nbsp;Press the Cashout button6.&nbsp; &nbsp;&nbsp;Press the green confirm cashout button.&nbsp; What is a player prop?A player prop focuses on a specific stat or milestone that a player might achieve in their game. There's a lot of variety with these bets! From points to assists there are a lot of options to choose from. the best part about these bets is that it doesn't matter which team wins the game, just that the player you chose fulfills your bets requirements.&nbsp;To find player props all you need to do is:1.&nbsp; &nbsp;&nbsp;Look for the game your player is participating in2.&nbsp; &nbsp;&nbsp;Press the more bets button in that game&nbsp;3.&nbsp; &nbsp;&nbsp;Press the player props button under the game tracker&nbsp; What is a three way bet?4.&nbsp; &nbsp;&nbsp;You will typically find 3 way bets in sports where a tie is a possible outcome. This means that you can either choose a winner, or a tie with these wagers. 3 way ,and 2 way bets have a key difference.5.&nbsp; &nbsp;&nbsp;Two way bet - In a two way wager, if the result of the bet was a tie, it would be considered a push and your stake would be returned no matter which side of the bet you took. This is because in a two way market, a tie is not an outcome you can bet on. The best example of this is a normal moneyline wager where you pick which team you believe will win the match.&nbsp;6.&nbsp; &nbsp;&nbsp;Three way bet - In a three way wager, if the result of the bet was a tie, only players who bet for the Tie to be the outcome would be paid out winnings. Because one of the bets you can make in a 3 way market is a tie, there is no push for players who chose a different outcome when a tie happens.&nbsp;7.&nbsp; &nbsp;&nbsp;When using the Tipico App you will notice that three way markets all say (incl. Tie) to help make you aware. (see the example below).&nbsp; What is a Parlay?Think of a parlay like a package of bets. In a Parlay, winning and losing depends the result of two or more different wagers you place. If you picked correctly on all of the bets involved in the parlay, you will make a much higher pay off than you would have if you made those same wagers separately! What is a spread bet?A spread bet is a type of wager where that can even the odds for teams that may not be evenly matched. Each team in the market will have a point total that is either added to (for teams at a disadvantage) , or subtracted from (for teams with an advantage) the teams final score.&nbsp;For example:In the image below, we see the LA lakers spread is +3.5. This means that at the end of this game, 3.5 points will be aded to the lakers final score. The new score will be compared to the Magic final score and determine if the bet is a win or a loss.&nbsp; How can I place a bet?Placing a bet on the Tipico app couldn't be easier, Just follow these steps!&nbsp;1.&nbsp; &nbsp;&nbsp;Login to your Tipico Sportsbook account.2.&nbsp; &nbsp;&nbsp;Press the box that displays the odds of the wager you wish to place. This will add the wager to your Betslip.&nbsp;3.&nbsp; &nbsp;&nbsp;Click the "Betslip" button on the lower right hand side of the page.&nbsp;4.&nbsp; &nbsp;&nbsp;Use the wager box on the bottom of the Betslip to adjust the stakes.5.&nbsp; &nbsp;&nbsp;After selecting your preferred stakes, click the green "Place bet" button at the bottom of the Betslip.&nbsp;You can add more than one selection to your betslip to place multiple single wagers, structure parlays, or even set up round robin bets as well! Which sports can I bet on?An easier question to answer would be what sports can’t I bet on! Here at Tipico we offer:•&nbsp; &nbsp;&nbsp;Football•&nbsp; &nbsp;&nbsp;Basketball•&nbsp; &nbsp;&nbsp;Hockey•&nbsp; &nbsp;&nbsp;Baseball•&nbsp; &nbsp;&nbsp;MMA•&nbsp; &nbsp;&nbsp;Boxing•&nbsp; &nbsp;&nbsp;Golf&nbsp;•&nbsp; &nbsp;&nbsp;Tennis•&nbsp; &nbsp;&nbsp;Table Tennis&nbsp;•&nbsp; &nbsp;&nbsp;Formula 1•&nbsp; &nbsp;&nbsp;Stock Car racing&nbsp; What is a teaser bet?A teaser bet is a variation of a parlay bet. With Teasers, you need to select 2 or more spread bets, You can then add or take away additional points from those bets.&nbsp;To build a teaser all you need to do is:1.&nbsp; &nbsp;&nbsp;Add 2 or more spread bets to your bet slip.2.&nbsp; &nbsp;&nbsp;press the bet slip button.3.&nbsp; &nbsp;&nbsp;Press the Teaser button at the top of your bet slip.&nbsp;4.&nbsp; &nbsp;&nbsp;Choose the amount of points to add or subtract from your bets.5.&nbsp; &nbsp;&nbsp;Enter the amount you want to bet on the wager.6.&nbsp; &nbsp;&nbsp;Click the place bet button. How can I check on my bets?You can check on any wagers you've placed by looking at the "My Bets" section of your account. Here you can see the amount you placed on your open wagers, past wagers, odds, and even your winnings!&nbsp; How to find "My Bets"1.&nbsp; &nbsp;&nbsp;Log into your Tipico Sportsbook account.2.&nbsp; &nbsp;&nbsp;Click "My bets" on the bottom right hand side of the page.&nbsp; What are the house rules?Our house rules will show you how we grade wagers and how certain circumstances will affect these grades. To familiarize yourself with these rules, and better understand what to expect just:1.&nbsp; &nbsp;&nbsp;Open your Tipico Sportsbook app.2.&nbsp; &nbsp;&nbsp;&nbsp;Scroll to the bottom of the page.3.&nbsp; &nbsp;&nbsp;Click the "House Rules" link.&nbsp; How can I cash out a bet?Here at Tipico you have the option to cash out a bet. This will let you collect some of the winnings from a wager thats currently in play and ending your wager.Please note: When you partially cash your wager out there will be a new bet payout amount in the event that the wager wins. You will see this on the partial cash out screen and the my bets section of your account.&nbsp;To cash out a bet just follow these steps:1.&nbsp; &nbsp;&nbsp;Press the my bets button on the bottom banner of the app.&nbsp;2.&nbsp; &nbsp;&nbsp;Look for the wager you wish to cash out.&nbsp;3.&nbsp; &nbsp;&nbsp;Press the blue cash out icon.4.&nbsp; &nbsp;&nbsp;Press the green confirm cash out button that appears.&nbsp; How do I increase my betting limits?Similar to other sportsbooks, all players do have unique and evolving betting limits on their account. This means that based on your account activity, you can actually be granted higher wagering limits!&nbsp;These limits are evaluated and set by our sports trading team regularly to make sure that you can get the most out of your bets!&nbsp;

SPORTS BETTING

How to register for a Tipico account?Registering on our app or website is easy to do, but here are a few tips that should help make this process even smoother!&nbsp;1.&nbsp; &nbsp;&nbsp;After clicking the Sign up button you will choose your welcome offer. This offer will be opted into immediately so make sure you review the terms and conditions of that offer so you understand how it works. If you click the "I do not want a sign up bonus" text you will not be given a chance to opt into one of these offers again.2.&nbsp; &nbsp;&nbsp;Use an email address you have access too and check regularly. We will send you a verification email after you register that needs to be used in order to complete your sign up.&nbsp;3.&nbsp; &nbsp;&nbsp;When registering please use your name as it appears on your government issued photo ID. Avoid adding Nicknames or an alias as this will definitely slow down your registration process.&nbsp;4.&nbsp; &nbsp;&nbsp;Use your current most address. EVEN if it does not match your government issued photo ID. We need the most accurate information to be able to quickly verify your account.&nbsp;5.&nbsp; &nbsp;&nbsp;Use your own mobile phone number when registering. What can I do if I don't receive my multi-factor authentication code?For your security, State regulators require that players complete multi factor authentication for their device once every 15 days. Upon logging in, we will send you a 6 digit code via a text message to verify. &nbsp;If you do not receive it try these steps:1.&nbsp; &nbsp;&nbsp;If you do not receive the code within a minute, click the "send again" button2.&nbsp; &nbsp;&nbsp;Click the "update" button, verify your dob and last 4 of your SSN, then re-enter your personal mobile phone number. What can I do if I don't receive my password reset email?If you don't receive your password reset email, please take these steps in your email inbox to try and locate it:•&nbsp; &nbsp;&nbsp;Check your spam &nbsp;junk folder•&nbsp; &nbsp;&nbsp;Search your email inbox for the word Tipico to bring up all messages from us&nbsp; How can I update my E-mail address?To reset your E-mail address &nbsp;just follow these simple steps:1.&nbsp; &nbsp;&nbsp;Log into your Tipico Account&nbsp;2.&nbsp; &nbsp;&nbsp;Press the "My account" Button on the upper right side of the app3.&nbsp; &nbsp;&nbsp;Press "Personal Details"4.&nbsp; &nbsp;&nbsp;Scroll to the bottom of the page and click "Change Email"5.&nbsp; &nbsp;&nbsp;Enter the new email you would like to use and your account password6.&nbsp; &nbsp;&nbsp;You will receive an email with a link to your new email address. Click this link to confirm the change to your email address. I need to update my phone number for multi factor authentication but I cant log in.If you have recently updated your phone number and cant receive your MFA code our support team can assist you. Just start a live chat, or call our support team directly so we can verify some information with you and update your account. How can I reset my password?To reset your password just follow these simple steps:1.&nbsp; &nbsp;&nbsp;Click the Log in button on your Tipico Sportsbook App.&nbsp;2.&nbsp; &nbsp;&nbsp;Select "forgot password?" link above the Password box.3.&nbsp; &nbsp;&nbsp;Enter your Tipico account email address and date of birth, then click confirm.&nbsp;4.&nbsp; &nbsp;&nbsp;You will receive an email with a link to reset your password. Click this link!&nbsp;5.&nbsp; &nbsp;&nbsp;Enter the answer to both of your security questions.&nbsp;6.&nbsp; &nbsp;&nbsp;Enter a new password.&nbsp;You can also access this feature via the web browser by clicking here.&nbsp; Why is my password reset failing?The ability to reset your password through our "forgot password" link requires that you know the email address, date of birth, and the last 4 digits of your social security number. If you are unable to provide one of these correctly, or believe you have provided the correct info and still have trouble updating your password, please contact our support team for additional assistance How can I change my email address on the desktop site?Changing the email on your account is simple. Just follow these steps:1.&nbsp; &nbsp;&nbsp;Log into your Tipico Account.&nbsp;2.&nbsp; &nbsp;&nbsp;Press the my account button on the upper right hand side of the app3.&nbsp; &nbsp;&nbsp;Press the "personal details" button4.&nbsp; &nbsp;&nbsp;Scroll down and press "Change Email"5.&nbsp; &nbsp;&nbsp;Enter your new email address and your current password6.&nbsp; &nbsp;&nbsp;You will receive a verification email. Click the link in this email to confirm the change. How to update my phone number?&nbsp;You can change the phone number on your account at anytime. Just follow these easy steps:1.&nbsp; &nbsp;&nbsp;Press the my account button on the top right hand side of the page.&nbsp;2.&nbsp; &nbsp;&nbsp;Press "Personal Details".3.&nbsp; &nbsp;&nbsp;Press the "change number" button at the top of the page.4.&nbsp; &nbsp;&nbsp;Enter your Password and the last 4 digits of your SSN number.5.&nbsp; &nbsp;&nbsp;Enter your new mobile number.&nbsp;6.&nbsp; &nbsp;&nbsp;You'll receive a 6 digit code to confirm the change via text message.&nbsp;7.&nbsp; &nbsp;&nbsp;Enter the code and you're all set. How can I contact support?If you're still having trouble resolving any issues experienced using Tipico’s Products and Services, please contact our customer support team, and they will happily check on this for you. Make sure to make note of any error codes or messages you received. If you can, take a screen shot of this or the steps you took, and have them available in case support requests these. You can contact support via:1.&nbsp; &nbsp;&nbsp;Email - Send an email To help@tipico.us or click the "Send an e-mail" button. 24 hours a day, 7 days a week (1-2 day response time).&nbsp;2.&nbsp; &nbsp;&nbsp;Live chat - Click the live chat button. Open 7 days a week from 9am EST to 2am EST.&nbsp;3.&nbsp; &nbsp;&nbsp;Phone &nbsp;- Call (551) 303-2740. Open 7 days a week from 9am EST to 9pm EST

LOGIN &amp; PASSWORD ISSUES

MY ACCOUNT &amp; VERIFICATION

What happens if I withdraw my funds after opting into a bonus?Withdrawing funds while opted into and playing through a promotion does constitute opting out. By opting out you are forfeiting the promotion and any bonus funds awarded through that promotion.&nbsp;Any open bets that use Bonus funds will be immediately graded as a loss, due to the stake no longer being available for those bets.&nbsp;Any bonus funds forfeit in this way are not recoverable and do not convert into real cash.&nbsp; What is a Risk Free bet?Tipico Sportsbook now offers risk free bets!&nbsp;How it works:With risk free bets, you can make a bet up to the offers stated value*, and have the safety of knowing that if that wager loses, you will be credited back in bonus funds.&nbsp; *Example: On a risk fee offer of up to $50, you can be refunded up to $50 in bonus funds on the losing bet that the risk free offer was applied too.&nbsp; To use a risk free bet just follow these steps:•&nbsp; &nbsp;&nbsp;Log into your Tipico account•&nbsp; &nbsp;&nbsp;Press the "my account" icon on the top left hand side of the page&nbsp;•&nbsp; &nbsp;&nbsp;Go to the "promotions and bonuses" page&nbsp;•&nbsp; &nbsp;&nbsp;Opt into any Risk free bet offer you have available&nbsp;•&nbsp; &nbsp;&nbsp;Add a wager to your bet slip&nbsp;•&nbsp; &nbsp;&nbsp;On the bet slip make sure to press the "risk free wager" button to apply it to the bet•&nbsp; &nbsp;&nbsp;Place your bet&nbsp;•&nbsp; &nbsp;&nbsp;You're all setIf your wager loses, you will be given bonus funds in the amount of the bets original stake. The wagering requirement for those bonus funds will be specified in the terms of the risk free offer.Note: Risk free bets can not be applied to wagers that exceed the value of the risk free bet. (Example - you can not use a $50 risk free bet on a wager with a stake of $100) What are bonus dollars?Bonus dollars are funds that you receive from certain promotions you have opted into. These are funds that you can use to make wagers. Once the wagering requirement outlined in their respective promo are met, they will convert into real withdrawable cash!&nbsp;Please note that in most cases, your real cash is going to be wagered first before your bonus dollars. In promotions that use bonus dollars, both real cash and bonus dollars bets will count toward that promotions wagering requirement unless explicitly mentioned otherwise in the terms and conditions of that promotion.Any money won from wagers that were placed with bonus dollars will also pay out in bonus dollars which will also be converted upon the wagering requirement of that promotion being completed!&nbsp;&nbsp;Once the final wager required for the offers playthrough settles, your bonus dollars will convert into withdrawable cash within an hour.&nbsp;Any break in the terms and conditions of service, or decision to opt out of the promotion using bonus funds before its completion will result in those bonus funds being forfeit entirely I.E. The funds will be removed entirely from the account and not converted into cash. What is a play through requirement?A playthrough, or wagering requirement, refers to the amount of wagering needed to fulfill an offer and convert bonus funds that you have been awarded into real cash. An offers playthrough requirement will be stated within the terms and conditions of that offer.You will be able to track your wagering progress on an offer right from your Tipico Sportsbook app. Just follow these steps:1.&nbsp; &nbsp;&nbsp;Log in to your Tipico account.2.&nbsp; &nbsp;&nbsp;Press the "My Account" button.3.&nbsp; &nbsp;&nbsp;Press the "Promotions and Bonuses" Button.4.&nbsp; &nbsp;&nbsp;Press the "My Bonuses" tab on the left side of the banner.&nbsp;In the my bonuses section you will see offers you are enrolled into, and by clicking them reveal your current wagering progress in them.&nbsp; Where can I find my bonuses?We offer a variety of promotions and bonuses to help you get the most out of your betting experience. To stay up to date with our new promotions just follow these steps:1.&nbsp; &nbsp;&nbsp;Log into your Tipico account.&nbsp;2.&nbsp; &nbsp;&nbsp;Press the "Promos" icon in the banner at the top of the page.3.&nbsp; &nbsp;&nbsp;Review the promotions section to examine any offers we are currently running. &nbsp;If you see an offer you like, just click the Opt-In button to get started!&nbsp;&nbsp; What is a protected bet?A protected bet is a great way to reduce the risk on wagers you place with real cash. If your protected bet loses, you will receive a bet credit equal to the cash stake you paid on the wager, This gives you a second chance to make a bet in the event the first one loses.&nbsp;To use a protected bet just follow these steps:&nbsp;•&nbsp; &nbsp;&nbsp;Press the "my account" icon on the top right hand side of the page&nbsp;•&nbsp; &nbsp;&nbsp;Go to the "promotions and bonuses" page&nbsp;•&nbsp; &nbsp;&nbsp;Opt into any protected bets you have available&nbsp;•&nbsp; &nbsp;&nbsp;Add a wager to your bet slip&nbsp;•&nbsp; &nbsp;&nbsp;On the bet slip you will see a banner that shows your protected bet. Press the "Apply" button to add it to the bet•&nbsp; &nbsp;&nbsp;Place your bet&nbsp;•&nbsp; &nbsp;&nbsp;You're all set What is a free bet?A free bet is a token that will allow you to make a wager without using any of your own balance! You will see your free bets value on the promotions page when opting into the offer. To use your free bets just follow these steps:Log into your Tipico account:•&nbsp; &nbsp;&nbsp;Press the "my account" icon on the top right hand side of the page&nbsp;•&nbsp; &nbsp;&nbsp;Go to the "promotions and bonuses" page&nbsp;•&nbsp; &nbsp;&nbsp;Opt into any Free bet offer you have available&nbsp;•&nbsp; &nbsp;&nbsp;Add a wager to your bet slip&nbsp;•&nbsp; &nbsp;&nbsp;On the bet slip you will see a banner that shows your free bet. Press the "Apply" button to add it to the bet•&nbsp; &nbsp;&nbsp;Place your bet&nbsp;•&nbsp; &nbsp;&nbsp;You're all set Note:If you win your wager with a free bet, you will only receive the winning of that bet, but not the stake back because there was no stake paid for the wager.&nbsp; How can I contact support?If you're still having trouble resolving any issues experienced using Tipico’s Products and Services, please contact our customer support team, and they will happily check on this for you. Make sure to make note of any error codes or messages you received. If you can, take a screen shot of this or the steps you took, and have them available in case support requests these. You can contact support via:1.&nbsp; &nbsp;&nbsp;Email - Send an email To help@tipico.us or click the "Send an e-mail" button. 24 hours a day, 7 days a week (1-2 day response time).&nbsp;2.&nbsp; &nbsp;&nbsp;Live chat - Click the live chat button. Open 7 days a week from 9am EST to 2am EST.&nbsp;3.&nbsp; &nbsp;&nbsp;Phone &nbsp;- Call (551) 303-2740. Open 7 days a week from 9am EST to 9pm EST

PROMOTION &amp; BONUS

How long does it take to approve my withdrawal?Here at Tipico withdrawals can be approved in as fast as under 24 hours! After your withdrawal request is approved, we will always send you an email to confirm that its on the way to your bank.&nbsp; Why are you asking for my documents after I requested a withdrawal?In accordance with state and local regulator requirements, all digital withdrawal transactions are subject to review. In the event that we need further verification, we may contact you to request additional documentation via email. In the event that further documentation is requested, the withdrawal will not be approved until this document request is fulfilled and verified by out payments team.&nbsp; Which withdrawal methods are available?We have a number of ways to help you withdraw your funds! Withdrawals can be made with the following methods:1.&nbsp; &nbsp;&nbsp;ACH/eCheck through VIP preferred&nbsp;2.&nbsp; &nbsp;&nbsp;ACH via Mobile or Online Banking with Mazooma's Instant Bank Transfer3.&nbsp; &nbsp;&nbsp;Withdrawal to a Tipico Prepaid Card through Play+4.&nbsp; &nbsp;&nbsp;Withdrawal to a Paypal account&nbsp;5.&nbsp; &nbsp;&nbsp;Cash withdrawal via the casino cage located in Ocean Resort Casino in Atlantic City N.J.Your withdrawal request should be processed within 1-3 business days of the request being made. All digital withdrawal transactions are subject to review. In the event that we need further verification, we may contact you to request additional documentation via email. In the event that further documentation is requested, the withdrawal will not be approved until this is fulfilled and verified by out payments team. Transfer timeframes may vary with method but typically arrive within the destination account in 2-4 business days. My deposit failed but I still see a charge from TipicoBanks and other financial institutions will often place a hold on funds even when transaction fails. This is called a pre-authorization. With holds like this, typically they will be released back to your account within 5-7 business days. If you find that a failed transaction is still showing on your bank account after 7 business days, please request a bank statement from your bank or financial institution and contact out support team for further assistance.&nbsp; How long does it take for my withdrawal to arrive?Our payments team typically reviews and approves withdrawals in under 24 hours. &nbsp;Once approved you will get an email to confirm its been done! Please note:Once approved, your withdrawal should land in your account within 2-4 business days.&nbsp; If you notice your withdrawal was approved, and you have waited longer than 4 business days for the funds to land in your account, please contact our support team for assistance. Which deposit methods are available?Tipico Sportsbook offers multiple payment methods to fund your account:1.&nbsp; &nbsp;&nbsp;ACH/eCheck- Tipico offers ACH/eCheck transactions through our payment partner GlobalPayments. Once you have enrolled on the Tipico app, you can deposit from your bank account up to your established limit. Transactions are credited to your Tipico account immediately but may take up to two business days to post to your account.&nbsp;2.&nbsp; &nbsp;&nbsp;Credit and Debit Card- Currently, we can accept Visa, and Mastercard credit/debit cards. There is a minimum deposit requirement of $10 per transaction and a maximum of $2,000 cumulative deposits per day.&nbsp;3.&nbsp; &nbsp;&nbsp;ACH via Mobile or Online Banking- Tipico offers deposits directly from your bank account through our partnership with Mazooma. Simply connect your bank account by logging into your mobile or online banking. Mazooma's Instant Bank Transfer lets you make secure deposits from any financial institution in the U.S. There is no sign up or registration required.4.&nbsp; &nbsp;&nbsp;Cash at the cage- Customers can deposit cash at the casino cage located in Ocean Resort Casino, which links to their Tipico account.5.&nbsp; &nbsp;&nbsp;Deposits Via Paypal6.&nbsp; &nbsp;&nbsp;Deposits Via Apple Pay&nbsp;7.&nbsp; &nbsp;&nbsp;Wire Transfer- For larger deposits, please contact the Tipico customer support team at help@tipico.us Why are my deposits failing?Deposits are typically an easy process, but on occasion you may run into some issues. If you do, we recommend that you check the following:&nbsp;1.&nbsp; &nbsp;&nbsp;Your bank or card issuer allows gaming transactions.2.&nbsp; &nbsp;&nbsp;The bank or card information you're using is in your own name.3.&nbsp; &nbsp;&nbsp;The account you are making a deposit from has sufficient funds to do so.4.&nbsp; &nbsp;&nbsp;You are not exceeding any deposit limits you have set on your Tipico account.5.&nbsp; &nbsp;&nbsp;(FOR PAYPAL DEPOSITS) - The name, email address, and Home address listed match your Tipico Sportsbook account.6.&nbsp; &nbsp;&nbsp;(FOR PAYPAL DEPOSITS) - Their is an active bank account connected to the Paypal account and it is set as the default payment method.&nbsp; What are my deposit limits?Deposit limits can vary across each payment method. When choosing your deposit method, you will be able to see the minimum and maximum for that respective option prior to making a deposit. If you find that the method of payment you chose has a limit that is lower than you would like to deposit, we suggest trying out one of the other available options. How can I contact support?If you're still having trouble resolving any issues experienced using Tipico’s Products and Services, please contact our customer support team, and they will happily check on this for you. Make sure to make note of any error codes or messages you received. If you can, take a screen shot of this or the steps you took, and have them available in case support requests these. You can contact support via:1.&nbsp; &nbsp;&nbsp;Email - Send an email To help@tipico.us or click the "Send an e-mail" button. 24 hours a day, 7 days a week (1-2 day response time).&nbsp;2.&nbsp; &nbsp;&nbsp;Live chat - Click the live chat button. Open 7 days a week from 9am EST to 2am EST.&nbsp;3.&nbsp; &nbsp;&nbsp;Phone &nbsp;- Call (551) 303-2740. Open 7 days a week from 9am EST to 9pm EST

DEPOSITS &amp; WITHDRAWALS

How to switch which state I'm playing in via the app?If you find yourself in a state that we offer our sportsbook in, you wont need to download a new app to play! Making a switch from your home state can be done right in your Tipico account, just follow these steps:1.&nbsp; &nbsp;&nbsp;Login to your existing Tipico Sportsbook account.2.&nbsp; &nbsp;&nbsp;Press the "My Account" icon on the top right hand side of the page.3.&nbsp; &nbsp;&nbsp;Press the "Settings" button.4.&nbsp; &nbsp;&nbsp;In the settings page look for "Switch State".5.&nbsp; &nbsp;&nbsp;Press the Switch state button and choose the state you wish to play in.Please note: You will only be able to play in the selected state if you are physically located there. Your cash balances, bonus balances, and active offers will not be available in both states simultaneously. Pleas be aware that:•&nbsp; &nbsp;&nbsp;Funds you have deposited are exclusive to the version of the app they were deposited in (Example: If you have a balance of $100 in your Tipico NJ account, these funds will not be available to use in your Tipico CO account).&nbsp;•&nbsp; &nbsp;&nbsp;Promotions/Offers you are enrolled into in one state will not carry over or apply to another state that Tipico Sportsbook allows wagering in unless explicitly stated otherwise (Example: If you enrolled into a promotion in the Tipico Colorado Sportsbook, wagers made in the Tipico New Jersey Sportsbook will not contribute toward that offers bonus play through).&nbsp; I need to update my phone number for multi factor authentication but I cant log in.If you have recently updated your phone number and cant receive your MFA code our support team can assist you. Just start a live chat, or call our support team directly so we can verify some information with you and update your account. How do I install Geoguard?If you do not already have Geoguard location validator installed you will notice a link to download it once logged in. This plug in is required in order for us to verify your location and allow you to play. To download this just follow these steps:1.&nbsp; &nbsp;&nbsp;Click the geoguard download and install button that appears at the top of the page.&nbsp;2.&nbsp; &nbsp;&nbsp;Go to your computers downloads folder and double click the Geoguard file.&nbsp;3.&nbsp; &nbsp;&nbsp;Install the Geoguard file.4.&nbsp; &nbsp;&nbsp;If asked to allow the plug in permission to your location data allow it.&nbsp;5.&nbsp; &nbsp;&nbsp;Once installed, make sure your wifi connection is on, this is required for Geoguard to locate you.How to install Geoguard (Mac)Installing Geoguard for your Mac is simple. Just follow these steps and you'll be playing in no time:1.&nbsp; &nbsp;&nbsp;Click the "install plugin" button on the banner that says confirm your location.2.&nbsp; &nbsp;&nbsp;Click the downloaded file at the bottom of the page, or in your computers download folder.3.&nbsp; &nbsp;&nbsp;Double click the Geoguard icon in the pop up to begin installing.&nbsp;4.&nbsp; &nbsp;&nbsp;If needed, enter your computers admin password to authorize the installation.5.&nbsp; &nbsp;&nbsp;The plugin will install.6.&nbsp; &nbsp;&nbsp;Once installed press the reload button or just refresh your browser.Please remember, when using geoguard, wifi has to be enabled in order for the plugin to work.&nbsp; What can I do about technical issues on desktop site?Here at Tipico we value your feedback and information about website issues. This can go a long way into fixing a problem that may be affecting more than one user. Before sending your case to support, please make sure that you try the following troubleshooting steps to rule out any issues that are browser based or possibly caused by the device you are using:1.&nbsp; &nbsp;&nbsp;Try accessing our site using incognito mode on your browser.2.&nbsp; &nbsp;&nbsp;Try clearing your browsers cookies and cache and then accessing our site.3.&nbsp; &nbsp;&nbsp;Try changing the browser or device you are using to access our site. Where can I download the Tipico app?The Tipico app is a one stop shop for all your betting needs. It can be found easily on the Apple a store by searching for Tipico!&nbsp;&nbsp;Android users will find that they can download the app via a link right from the Tipico website!&nbsp; What can I do about geolocation issues on the mobile app?We use geolocation services to perform a location check every time you log in. If you find that your device is having some trouble locating you make sure to check that:1.&nbsp; &nbsp;&nbsp;Your mobile device is using the most recent version of its operating system.2.&nbsp; &nbsp;&nbsp;You are using the most recent version of the Tipico app.3.&nbsp; &nbsp;&nbsp;You have allowed location services on your mobile device.&nbsp;4.&nbsp; &nbsp;&nbsp;You are connected to a wi-fi network (This is optional, but it should be noted that wifi will allow for the most accurate geolocation).&nbsp; What can I do about technical issues on the mobile app?Sadly, mobile app issues are sometimes unavoidable. Your feedback about these issues can go a long way in helping us to fix them quickly. Before contacting customer care, we ask that you take these steps to rule out that the issue is not device based, or related to the version of the app you are using.1.&nbsp; &nbsp;&nbsp;Refer to your mobile devices app store to check for updates.2.&nbsp; &nbsp;&nbsp;Try to restart your device to see if the issue continues.3.&nbsp; &nbsp;&nbsp;Try uninstalling, and reinstalling the Tipico app.4.&nbsp; &nbsp;&nbsp;Check your mobile devices settings to confirm that you are on the most current version of Apple or Android OS.&nbsp; How can I contact support?If you're still having trouble resolving any issues experienced using Tipico’s Products and Services, please contact our customer support team, and they will happily check on this for you. Make sure to make note of any error codes or messages you received. If you can, take a screen shot of this or the steps you took, and have them available in case support requests these. You can contact support via:1.&nbsp; &nbsp;&nbsp;Email - Send an email To help@tipico.us or click the "Send an e-mail" button. 24 hours a day, 7 days a week (1-2 day response time).&nbsp;2.&nbsp; &nbsp;&nbsp;Live chat - Click the live chat button. Open 7 days a week from 9am EST to 2am EST.&nbsp;3.&nbsp; &nbsp;&nbsp;Phone &nbsp;- Call (551) 303-2740. Open 7 days a week from 9am EST to 9pm EST

TECHNICAL TIPS

Responsible gaming informationHere at Tipico we take pride in providing our players with an environment that encourages fun and responsible gaming. If you, or anyone you know is exhibiting signs of problem gambling, it is important to seek help. Tipico users can utilize the self-exclusion tools we provide in our app by logging in, clicking the my account icon, and choosing “limits and closure”. In the limits section you can click “exclude me” and select the exclusion timeframe which works for you.Please note that once you select an exclusion timeframe, your account will be suspended until the minimum timeframe selected is met.In addition to this, we encourage you to use one of the resources below to seek further advice and counseling:https://800gambler.org/https://www.ncpgambling.org/help-treatment/chat/https://www.icrg.org/ How can I self exclude?Here at Tipico we understand that at some point, you may need to take a break from gaming. With that in mind, we give our customers the ability to impose a &nbsp;block on your account. If you would like to do this, just follow these steps:How to find Limits and Closure Section1.&nbsp; &nbsp;&nbsp;Log Into your account.&nbsp;2.&nbsp; &nbsp;&nbsp;Press the "My Account" icon.3.&nbsp; &nbsp;&nbsp;Press "Limits and Closure".&nbsp;4.&nbsp; &nbsp;&nbsp;Press "Close account"&nbsp;5.&nbsp; &nbsp;&nbsp;Press the "Time period" button to select from a range of available account block timeframes.&nbsp;6.&nbsp; &nbsp;&nbsp;Then click "Next Step"&nbsp;Please note that once you select a time period to have your account closed, we can not undo or revoke this request. If you wish to be excluded from gaming on all gambling platforms we encourage you to select the 1 or 5 year "Indefinite Self Exclusion" options.&nbsp; Can I set limits?Here at Tipico, it is important for us to empower you to be a responsible gambler. We do this by allowing you to set limits on how much you would like to play. We always want you to know that you are in control, and strive to give you the tools to bet responsibly. To add a limit on your account please refer to the "Limits &amp; closure" section. Here you will be able to set up a limit, or even fully exclude yourself. You are free to impose, daily, weekly, or monthly limits, and even have the ability to &nbsp;limit the amount you deposit or wish to spend. We encourage you to review this section and set up limits that are right for you.&nbsp;&nbsp;How to find Limits and Closure Section1.&nbsp; &nbsp;&nbsp;Log Into your account.&nbsp;2.&nbsp; &nbsp;&nbsp;Press the "My Account" icon on the top right hand side of the page.3.&nbsp; &nbsp;&nbsp;Press "Limits and Closure".&nbsp;4.&nbsp; &nbsp;&nbsp;Press the blue "set limits" button.5.&nbsp; &nbsp;&nbsp;From here you can choose Daily, Weekly, or Monthly limits on depositing or betting.&nbsp;6.&nbsp; &nbsp;&nbsp;You can also set a daily time limit to restrict how long you are allowed to be logged into the app.&nbsp; How can I contact support?If you're still having trouble resolving any issues experienced using Tipico’s Products and Services, please contact our customer support team, and they will happily check on this for you. Make sure to make note of any error codes or messages you received. If you can, take a screen shot of this or the steps you took, and have them available in case support requests these. You can contact support via:1.&nbsp; &nbsp;&nbsp;Email - Send an email To help@tipico.us or click the "Send an e-mail" button. 24 hours a day, 7 days a week (1-2 day response time).&nbsp;2.&nbsp; &nbsp;&nbsp;Live chat - Click the live chat button. Open 7 days a week from 9am EST to 2am EST.&nbsp;3.&nbsp; &nbsp;&nbsp;Phone &nbsp;- Call (551) 303-2740. Open 7 days a week from 9am EST to 9pm EST

LIMITS &amp; RESPONSIBLE GAMING

Why do you ask for my documents?Tipico complies with all New Jersey gaming regulations, thus we are required to verify the identity of all players on our platform. When we can not do this through our identity verification providers, we are required to ask that you provide documents such as a drivers license, social security card, or proof of residence in order to confirm your identity. Please note that this is standard among licensed New Jersey online casinos and sports betting sites.&nbsp; How can I contact support?If you're still having trouble resolving any issues experienced using Tipico’s Products and Services, please contact our customer support team, and they will happily check on this for you. Make sure to make note of any error codes or messages you received. If you can, take a screen shot of this or the steps you took, and have them available in case support requests these. You can contact support via:1.&nbsp; &nbsp;&nbsp;Email - Send an email To help@tipico.us or click the "Send an e-mail" button. 24 hours a day, 7 days a week (1-2 day response time).&nbsp;2.&nbsp; &nbsp;&nbsp;Live chat - Click the live chat button. Open 7 days a week from 9am EST to 2am EST.&nbsp;3.&nbsp; &nbsp;&nbsp;Phone &nbsp;- Call (551) 303-2740. Open 7 days a week from 9am EST to 9pm EST

DATA PRIVACY

FREQUENTLY ASKED QUESTIONS